Privacy policy

Your privacy is important to us, and we are committed to maintaining the security, confidentiality, and accuracy of the personal information we collect, in order to provide you with the highest level of service.

This Privacy Policy applies to https://www.bromwichandsmith.com/ (hereinafter, “us”, “we”, or “https:// www.bromwichandsmith.com/”). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy (“Privacy Policy”) to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources. This Privacy Policy, together with the Terms of Use posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Consent

By using our website or services and/or submit your personal information to Bromwich+Smith, you consent to the purposes and uses outlined in this Privacy Policy for which Bromwich+Smith collects, uses, shares, or discloses your personal information.

We may only share your personal information to other organizations when we have your consent. We may disclose personal information without consent when required by law, and information will be limited to only what is legally required.

Collection

Visitors to Bromwich+Smith website choose to interact with Bromwich+Smith in ways that may require Bromwich+Smith to gather personal information. You can control the means of how you connect with us without providing personal information. However, there are situations where we may require personal information in order to provide a service for you.

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
The amount and type of information that Bromwich+Smith gathers depends on the nature of the interaction.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you request a call back and fill the form in contact us page, we may ask for your contact information, including items such as name, email address, City, province, and telephone number.
All personal information is kept in a secure system so we can connect back with you regarding your request.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website
• Improve, personalize, and expand our website
• Understand and analyze how you use our website
• Develop new products, services, features, and functionality
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
• Assist you with a debt recommendation or solution for your personal situation
• Send you emails
• Find and prevent fraud

Text messaging compliance with The Campaign Registry (TCR)

To comply with The Campaign Registry (TCR) rules required by US carriers, Bromwich+Smith ensures that any text messages (SMS) sent to individuals with US mobile numbers follow the regulatory standards established by the Federal Communications Commission (FCC), Cellular Telecommunications Industry Association (CTIA), and US carriers.

Text messages sent by Bromwich+Smith are strictly for transactional purposes, including but not limited to:

• Appointment reminders
• Payment reminders or notifications; and
• Responses to inquiries initiated by clients or prospective clients.

Consent for text messaging:

• Canadian clients: Under Canada’s Anti-Spam Legislation (CASL), implied consent may apply to transactional messages when a business relationship exists.
• US clients: Explicit opt-in consent is required before sending text messages. Bromwich+Smith will collect this consent during intake or via our Website.

By providing your mobile phone number and consenting to receive text messages, you agree to receive SMS communication from Bromwich+Smith for the above purposes. You can opt out at any time by replying “STOP” to any text message or contacting us directly.

Security

The security of your Personal Information is important to us. Unfortunately, no system of security measures can guarantee the security and privacy of personal information. Bromwich+Smith has implemented commercially acceptable organizational, physical, and technological measures to protect against loss, misuse, or alteration of personal information under our control.

Aggregating non-personally identifiable information

Like most website operators, Bromwich+Smith collects non-personally identifiable information. Bromwich+Smith’s purpose in collecting non-personally identifying information is to better understand how Bromwich+Smith’s visitors use its website. We may also use this information to make Bromwich+Smith website easier to use, track overall visitor information in aggregate form and help us to improve the services we offer.

If you have not shared any revealing information or personally identifiable information about yourself, you will remain anonymous, and we cannot trace activity to a specific individual user. In this case, our web server may collect the IP address and domain you used to access our website, the type and version of web browser and operating system you are using including the number, duration and frequency of visits to our website and the website you came from and visit next.

Advertisements

Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Bromwich+Smith and does not cover the use of cookies by any advertisers.

Links to external sites

Our Website may contain links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites, products, or services.

Information sharing and disclosure

Bromwich+Smith discloses potentially personally identifying information only to those of its employees, contractors and affiliated organizations that need to know that information in order to process it on Bromwich+Smith’s behalf or to provide services available at Bromwich+Smith’s website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Bromwich+Smith’s website, you consent to the transfer of such information to them.

Bromwich+Smith will not rent or sell potentially personally identifying information to anyone.
Other than to its employees, contractors and affiliated organizations, as described above, Bromwich+Smith discloses potentially personally identifying information only in response to a subpoena, court order or other governmental request, or when Bromwich+Smith believes in good faith that disclosure is reasonably necessary to protect the property or rights of Bromwich+Smith, third parties or the public at large.

If you are a registered user of www.bromwichandsmith.com and have supplied your email address, Bromwich+Smith may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Bromwich+Smith.

Cookies

To enrich and perfect your online experience, Bromwich+Smith uses “Cookies,” similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

Bromwich+Smith uses cookies to help Bromwich+Smith identify and track visitors, their usage of www.bromwichandsmith.com, and their website access preferences. Bromwich+Smith visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Bromwich+Smith’s websites, with the drawback that certain features of Bromwich+Smith’s websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Bromwich+Smith’s use of cookies.

Privacy policy changes

Although most changes are likely to be minor, Bromwich+Smith may change its Privacy Policy from time to time, and in Bromwich+Smith’s sole discretion. Bromwich+Smith encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Contact information

If you have any questions about our privacy policy, please contact us via mail:

Privacy Officer
Bromwich+Smith
Suite 800
800 – 5th Ave SW
Calgary, Alberta T2P 3T6